Responsibilities of this
role will include
and documenting requirements, designing business processes, aligning solutions
to business objectives and supporting the delivery of the change through the
and maintain strong communication channels across all project streams, Business
Teams, vendors and technology delivery teams.
with both Business Stakeholders and End users to ensure that the change
management framework and governance procedures are adhered to.
and managing business test life-cycles from user acceptance to post
implementation, as well as identifying and resolving risks and issues impacting
various project inter-dependencies
lessons learnt and sharing them with other businesses and stakeholders.
End user Training / Knowledge Sharing session to improve User adoption
the Product Backlog & Sprint Backlog at each project level
written and verbal communication skills
analytical, critical thinking and problem-solving abilities
presentation and negotiation skills
adaptability and capacity to work in multi stakeholder environment
Process & Process Design
of Technology (any one of the CRM packages / Core Banking Apps / Microsoft
/ understand of Database concepts)